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Thomas Cook customers face refund delays

Thomas Cook customers face refund delays

  • 5 December 2019
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  • Thomas Cook collapse
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Customers of defunct tour operator Thomas Cook have reacted angrily after learning they will face delays in getting refunds for Atol-protected package holidays.

The Civil Aviation Authority originally said all valid claims made on the first day of its refund programme would be paid within 60 days, or by this Friday.

But now it says only two-thirds will be paid on time.

It said it had asked the remaining claimants for more information.

Customers have reacted angrily on Twitter, with some arguing they should have been made aware from the start that the process could take longer than 60 days.

Others say they have struggled to reach the CAA by phone to get information.